SpinsUp Terms and Conditions

Welcome to SpinsUp. These Terms and Conditions govern your use of our website and services. By creating an account with SpinsUp, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services. Our casino spinsup platform is operated by Novatrix SRL, a company registered in Costa Rica, and licensed under the Tobique Gaming Commission, license no. 0000002.

1. Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete the spinsup register process, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity at any time, and we may request documentation before processing any spinsup withdrawal.

• You may only hold one account with us
• We do not accept players from restricted jurisdictions, including but not limited to the United States, United Kingdom, France, Germany, and other listed territories
• We reserve the right to suspend or close accounts that violate our registration rules
• You are solely responsible for maintaining the confidentiality of your spinsup login credentials

2. Restricted Territories

We do not permit access to our services from a number of countries, including Afghanistan, Austria, Belgium, Brazil, Bulgaria, Canada (Ontario and New Brunswick), China, Cyprus, Estonia, France, Germany, Greece, India, Iran, Iraq, Israel, Italy restrictions where applicable, Japan, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Russia, Switzerland, Ukraine, United Kingdom, United States, and others listed in our general policy. If we detect access from a restricted location, we reserve the right to void bets, withhold winnings, and close the relevant account.

3. Deposits and Withdrawals

We accept a variety of payment methods including Visa, Mastercard, Maestro, Bank Transfer, Paysafecard, Neosurf, Skrill, Neteller, ecoPayz, MiFinity, Pay4Fun, MuchBetter, Interac, iDebit, and cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and Tether. The minimum spinsup deposit is €20 (or the equivalent in your local currency), and the minimum spinsup withdrawal is also €20 equivalent.

Our withdrawal limits are capped at €2,000 per day, €5,000 per week, and €20,000 per month, with higher limits available for certain currencies. Progressive jackpot wins are paid in full regardless of these limits. Processing times vary: e-wallets and crypto withdrawals are typically instant, card withdrawals take 1-3 days, and bank transfers may take 5-7 days. Pending time before processing can take up to 72 hours, depending on the method used and whether it is your first cashout.

4. Bonuses and Promotions

At Spins Up, we offer a generous Welcome Package of up to €/$5,000 plus 300 Free Spins spread across your first four deposits. Every spinsup bonus code and spinsup promo code associated with our offers must be entered correctly at the time of deposit to qualify. Our standard wagering requirement is 40x the bonus and free spins amount, with a validity period of 3 days for most offers.

• Maximum bet while using bonus funds is €5 (or currency equivalent)
• Slots contribute 100% towards wagering (jackpot slots excluded)
• Baccarat, blackjack, Hi-Lo, video poker, roulette, poker, and similar games contribute only 5%
• Bonuses are not available to players from Israel, Spain, Sweden, the UK, or the USA

We also run regular promotions such as our Tuesday Reload, Thursday Boost, Friday Fortune, Sunday Funday, and Lucky Box offers, each with its own spinsup bonus code and terms. We reserve the right to modify, suspend, or cancel any promotion at our discretion, and we may refuse or withdraw any spinsup no deposit bonus or other promotional offer if we suspect abuse, bonus hunting, or violation of our rules.

5. Loyalty Program and VIP Club

Our Loyalty Program consists of 10 levels with a combined prize fund of €/$100,000 plus cashback paid on a next-day, weekly, or monthly basis. Points are accumulated through real-money play and can be exchanged for bonus funds as you climb through the tiers. Cashback and cash rewards carry a 10x wagering requirement with a maximum win of 10x the bonus amount. Our VIP Club, available by invitation, offers a personal account manager, enhanced cashback rates, faster cashouts, higher limits, and exclusive tournaments.

6. Games and Fair Play

We provide access to over 10,000 games from more than 190 providers, including Games Global, Pragmatic Play, Evolution, Play'n GO, NetEnt, Hacksaw Gaming, and many others. Our catalogue includes slots, Megaways titles, live dealer games, table games, and video poker, available whenever you want to enjoy spinsup slots or explore our spinsup live casino offering. All games are provided using certified random number generators, and outcomes cannot be influenced by us or by you.

7. Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, loss limits, time-outs, and self-exclusion options. If you feel your gambling behavior is becoming problematic, we encourage you to contact our support team or seek assistance from a professional organization.

8. Account Suspension and Termination

We reserve the right to suspend, limit, or close your account if we have reasonable grounds to believe you have violated these Terms and Conditions, engaged in fraudulent activity, used multiple accounts, or attempted to manipulate bonuses. In such cases, we may withhold winnings and void bets without prior notice.

9. Customer Support

Our support team is available 24/7 via LiveChat, email, and WhatsApp for VIP members. Support is offered in English, German, and Russian. You can always reach us at support@spinsup.com, or vip@spinsup.com if you are part of our VIP program.

10. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

11. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. Continued use of our services after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically for the latest version.

12. Governing Law

These Terms and Conditions are governed by the laws applicable to our operating license issued by the Tobique Gaming Commission. Any disputes arising from your use of our services shall first be addressed through our internal complaints procedure before pursuing external resolution channels.

By continuing to use SpinsUp, you confirm your acceptance of these Terms and Conditions in full. If you have any questions regarding these terms, please do not hesitate to contact our support team at any time.